About Us

Since 1965, Universal Supply Company has grown and prospered from its beginnings as a small roofing and siding distributor to an industry-leading, single source provider of a large and diversified product portfolio including windows, doors, residential roofing, commercial roofing, siding, decking, railing, exterior millwork, interior millwork, engineered lumber, dimensional lumber, trusses, wall panels and kitchens. The ingredients for our success is twofold; our unwavering commitment to our customers and our dedicated approach to service excellence.

Our Customers

At Universal Supply, our customers are not just an account number or source of revenue, but our business partners. We view our customers as real people with real goals that we are committed to helping them reach. We react quickly to our customers’ needs and concerns, not only because there is business to protect, but also because our success is predicated on the success of our customers. Customer service has been the main spoke in our business wheel since day one because we realize that our customers are the lifeblood of our company. Even as operations expand and evolve, we always shape our growth around the ability to serve our clients to the utmost degree.

Our Service

At Universal Supply, our customer service is unsurpassed in the industry because we continuously invest in operations. Focusing on complete, accurate and timely deliveries utilizing cutting-edge technology ensures that we provide exceptional and consistent service to every customer, big or small, on every order. Our state-of-the-art Warehouse Management System utilizes an electronic bar-coded based inventory management system that tracks data every 30 seconds and can pinpoint the location and status of any item in the warehouse in real time. A facility-wide wireless network allows data to flow to and from scanning guns in the warehouse, telling employees what stock to pick for order fulfillment. In addition, a UPS logistics system provides real time tracking on all delivery vehicles. Tech-talk aside, our fulfillment rate is 99.6%, virtually guaranteeing a timely and accurate order to our customers.