Our Pledge
Products You Need…When You Need Them
We know that remaining on schedule is a key component of your business, and we contribute to your success by providing products without backorders, thus saving you time and money. Universal Supply, with its large breadth and depth of inventory, constantly measures every order resulting in a fill rate that exceeds 99%, far surpassing that of other distributors. Stocking the most recognized brands in the industry enables us to provide you with the products you need, when you need them, more than 99 out of 100 times.
On-Time Delivery
As a business partner that is committed to providing you value, we understand the importance you place on maintaining a schedule. Products not delivered as promised translate into additional cost and inconvenience to both you and your customer. By utilizing state-of-the-art technologies we have computerized the scheduling and tracking of deliveries in real time. We also realize that the best technologies available can be impersonal and, on occasion, inflexible. That is why our associates are trained to anticipate last minute requests and make the necessary adjustments to ensure that you receive your products when you need them.
Complete and Accurate Orders
This is where Universal Supply truly differentiates itself from other distributors because we specialize in logistics and distribution. We understand the immense frustration that accompanies a delivery that is incomplete or incorrect because it costs you real time and money. That is why we are fully committed to “doing it right the first time”. Our advanced warehouse logistics and frequent inventory cycle counts ensure that the products you request are in the right place at the right time. As an additional measure to ensure that your order is complete and accurate, it is double checked by both our warehouse personnel and drivers before it is shipped.
Prompt & Personalized Service
At Universal Supply, our customers are not just an account number or source of revenue, but our business partners. We view our customers as real people with real goals that we are committed to helping them reach. We react quickly to our customers’ needs and concerns, not only because there is business to protect, but also because our success is predicated on the success of our customers. Customer service has been the main spoke in our business wheel since day one because we realize that our customers are the lifeblood of our company. Even as operations expand and evolve, we always shape our growth around the ability to serve our clients to the highest levels.
We Go The Extra Mile To Help Your Business Grow
Unlike other distributors, Universal Supply has a different definition of the term “lifetime value of a customer”. Most businesses define this as the amount of revenue that customers can provide them during their lifetime. We don’t. We define it as the amount of value that Universal Supply can provide to our customers during their lifetime. Why do we do this? Because our objective is to help our customers prosper. Extensive product training, installation training, general business seminars and job referrals are just a few of the programs that we have implemented to help our customers close more sales and make more money. We view our customers as business partners and we are successful only if they are successful. It’s that simple!